terms and conditions
Delivery fees. We offer free delivery within a 5km radius of the Melbourne cbd for catering orders of $50.00 or more. Orders for less than $50.00 or deliveries outside the 5km cbd radius will attract a $50 delivery fee.
Hours of delivery. 8.05am to 5.00pm Monday to Friday. Deliveries outside these times where the total order is less than $750 may incur a delivery fee of $50. For functions & events delivery fees are included/waived in the quoted price. Weekend orders will be considered upon request. These orders will attract a 15 per cent surcharge.
Delivery time: The delivery time on your order confirmation is when we will attempt to deliver your order. If circumstances beyond our control (such as traffic congestion) cause a delay and we may not make the delivery time we will make every attempt to contact you advise of the delay.
Delivery access. If access to the delivery address is not available at the time of delivery, & our driver is not able to wait, your order may have to be redelivered at a later time which will result in a delivery fee. Please always ensure access to your building is available.
Order confirmation. Faxed, emailed & online orders will be confirmed by return fax, email or phone. PLEASE NOTE: faxed, emailed & online orders are not confirmed until a return email, fax or phone call is made by one of our team. We also reserve the right to refuse orders.
Order deadlines. All catering orders must be placed by 3.30pm of the day prior (for Monday orders, 3.30pm Friday). Placing your order by 3.30pm the working day prior ensures your order will be made & delivered on time. Orders placed after the 3.30pm deadline cannot be guaranteed until confirmed by one of our team.
At Caterpac Creative Catering we understand that occasionally you will need catering at very short notice, in this case we will do everything possible to assist, if this happens to you please call to discuss.
Order alterations. Alterations to a confirmed order must be received by 3.30pm the day prior. for functions & events – see specific functions & events conditions below
Order cancellation Up to 20 people – by 2pm the business day prior
for 20 to 50 people – 48 hours prior
50 or more people – see separate terms & conditions for functions & events below
note: confirmed orders that are cancelled inside the times above will be subject to cancellation charges equal to reasonable costs incurred by Caterpac Creative Catering in preparing your order.
Staff charges may apply if staff is cancelled within 48 hours of a confirmed function. Cancellations will not be taken on the day of delivery.
Pricing. In the unlikely event of a seasonal or supplier shortage, & where the cost of supply for a particular item is significantly affected by means beyond the control of Caterpac Creative Catering, Caterpac Creative Catering reserves the right to alter or adapt a menu.
GST. All menu prices are gst exclusive. gst is applied to all quotes, sales orders & invoices. gst does not apply to all items.
Payment. The following payment options are available
- company cheque
- direct credit
- visa, MasterCard, & AMEX
corporate accounts – net 14 days from invoice (unless an alternate arrangement is made)
functions & events – 30% deposit for confirmation, balance of estimated cost due 5 days prior
Payment must be made on or prior to the due date specified on your invoice. Overdue invoices attract a $50 late payment fee. If your accounts department or company policy means a payment cannot be made by the specified due date, please advise our office to make alternative arrangements.
Lost or damaged equipment. All serving dishes & equipment delivered as part of a catering order is left in the care of and at the responsibility of the customer. Any missing or damaged equipment (beyond usual wear & tear) will be immediately charged for at replacement cost. Acceptance of an order confirmation or delivery is acceptance of this condition. Please ensure any equipment or platters left in your care are not misplaced or damaged and are readily available for pick up the next business day. If missing equipment or platters are likely to be a problem due to the location or some other circumstance – please advise our team & we will endeavour to supply disposable or low cost platters for your catering.
Functions & events. Functions require a 30% deposit for confirmation (corporate accounts excluded) full payment for the function must be made at least five days prior to the function. Should the function be cancelled within five days of the function date the deposit is non refundable. Should the function be cancelled after full payment & within three days of the function, then Caterpac Creative Catering will charge for costs incurred & refund the balance of payment less the deposit.